This Privacy Notice explains our policy regarding the collection, use, disclosure, and transmission of user data by Red Bus Agencia, located at Av. Venustiano Carranza 406, 1st Floor, Centro, San Luis Potosí, SLP, and contacting us at redbusagencia@gmail.com. This policy may be modified as we update and expand our services. Therefore, we recommend that you review it periodically. By accessing our website or otherwise using our service, you consent to our information practices.

This policy may be modified as we update and expand our services. Please check back regularly for any updates to this policy. You agree that your acceptance of the Terms of Use and Privacy Notice following your original consent, as well as your use of the Red Bus Agency website or continued use of our service after we post a change to this policy, implies that you accept those changes and agree to abide by them. You can access the latest version of this Privacy Notice by visiting our website and clicking on "Privacy Notice" in the footer of each page.

Red Bus Agency informs you that our customers' information is treated strictly confidentially, so when you provide your personal data, such as:

1. Full Name.
2. Address.
3. Federal Taxpayer Registry.
4. Home, Office and Mobile Phones
5. Emails.
6. In the case of an online store, credit card, debit card, or bank account information.

These will be used solely and exclusively for the following purposes:

1. Information and Provision of Services.
2. Database Update.
3. Any purpose analogous to or compatible with the above.
4. Billing services online or through means of communication such as email, digital messaging service, or other.

To ensure the proper protection of your personal data and to fully comply with the obligations established by the LFPDPPP in this regard, you are hereby informed that Red Bus Agency has implemented the necessary and sufficient administrative, technical, and physical security measures to prevent damage, loss, alteration, destruction, use, access, or improper disclosure.

The Personal Data you have provided will be retained for a period of one year, except for that which must be considered fiscally for five years, in physical and electronic media, and subsequently discarded to prevent improper processing of the same.

Under no circumstances will Red Bus Agency transfer the personal data of its clients to a third party without the prior consent of the owners.

PROCEDURE FOR ASSERTING ARCO RIGHTS.-

You have the right to access your personal data that we hold and the details of how it is processed, as well as to rectify it if it is inaccurate or incomplete; delete it if you consider it is no longer required for any of the purposes indicated in this privacy notice, it is being used for purposes you did not consent to, or the contractual or service relationship has ended; or object to the processing of your data for specific purposes.

The mechanisms that have been implemented for the exercise of said rights, which are known as Arco rights, which refer to the rectification, cancellation and opposition of the Owner regarding the processing of their personal data;

1) The procedure begins with the submission of the respective request for Arco rights, at the address of our Privacy Office, which was duly indicated at the beginning of this privacy notice.

2) Your application must contain the following information:
Name of the owner of the personal data.
Address or any other means of contact.
Documents that prove your personality and identity.
The clear and precise description of personal data.
Any other document that facilitates the location of the data.

3) The deadline for processing your request is: 15 business days.

The latest version of this Privacy Notice will prevail over all previous versions.

Last updated: March 25, 2025.